step 1-dial 123
step 2-after listening to a few of the options press 3 to change your preferred language
step 3-press 2 to choose english
step 4-press 0 to confirm
dial 121 and change your language with options
cal 123 and follow the pre actvtd voice d optn may be 3 u r welcm
Call on 123 i.e on its customer care and then follow the instruction given by IVR machine. Your problem will be solved.